History

MAN Iç ve Dış Ticaret A.Ş., which has been incorporated on 12.11.2002 to realize the trade and marketing activities with a capital of 50.000.000.000.- TL, has become MAN Kamyon ve Otobüs Ticaret A.Ş.  on 14 July 2004. MAN Kamyon ve Otobüs Ticaret A.Ş., providing sales and after-sales services of MAN Commercial Vehicles in the Turkish market with its 183 employees, is constantly increasing its graphic of success with the sales realized in 2005.

MAN Kamyon ve Otobüs Ticaret A.Ş., performing its marketing and sales activities successfully with its 15 dealers, center and Istanbul sales offices, has sold a total of 1210 trucks and 1260 buses in year 2004.

A total of 3073 trucks were sold in year 2005, consisting of 2058 heavy duty TGA, 495 light commercial trucks and 520 local production vehicles. It has acquired a market share of 8.6% with 1598 tractor trucks and 1475 trucks.

MAN Kamyon ve Otobüs Ticaret A.Ş. exerts maximum effort to provide optimal after sales service to its customers with its 30 services and plazas throughout the country. MAN Kamyon ve Otobüs Ticaret A.Ş., developing its after sales service quality from day to day as a requirement of the developing market share, increasing competition and customer expectations in line with the main sales policy, is providing solutions to problems that could not be solved at the authorized services, at MAN Ankara facilities through the Customer Services Department. Authorized services are inspected annually on periodical basis and the service personnel are subjected to continued training in order to improve the quality of services rendered along with the support provided by MAN Kamyon ve Otobüs Ticaret A.Ş. in terms of designs, construction, modernization and tools, devices etc. Customer satisfaction analysis is realized regarding our vehicles and the services provided to measure customer satisfaction and based on the resulting data thereof, necessary corrective actions are realized in line with the customer expectations and complaints.

With due consideration of typical maintenance and defect parts, spare parts of new vehicles, disposition activities based on seasonal demands, customer demands and the tenders of various military and public departments, the inland delivery of the spare parts supplied locally or from abroad and the production facilities of MAN Türkiye A.Ş. is realized at a rate of 95% via MAN Kamyon ve Otobüs Ticaret A.Ş.  Moreover, the spare parts of vehicles produced in Türkiye are being supplied in line with the requirements of spare parts center of MAN Germany, and shipped to Germany, from which the spare parts requirements of all European countries are fulfilled.